NetPilot Support
One address for every question about your labs, your plan, your lab VM and your AI assistant setup. A person reads every message.
Email us
Write to support@netpilot.io
Billing and invoice questions go to the same address. Security reports too: say "security" in the subject line.
What to include
The more of this your first message carries, the faster the answer.
- The email address on your NetPilot account
- Your plan (Free, Pro, Max, Team, Signature or Enterprise)
- Where you were working: the NetPilot web app, ChatGPT, Claude, Claude Code or Meta Muse
- The lab name or the session title, and what you asked the agent to do
- The date and time it happened, with your time zone
- The exact error text, or a screenshot of the screen
Is it just you?
Check status.netpilot.io first. An incident on that page is already being worked on.
Before you write
Documentation
Use cases, supported devices, integrations and getting started.
NetPilot in ChatGPT, Claude and Muse
Connect NetPilot to the AI assistant you already use and build labs from there.
Enterprise
Custom agents, Team and Signature plans, on-prem deployment and procurement questions.
Privacy policy
What we store, who receives it and for how long.
Terms of service
The terms your account and your labs run under.